Refund policy
Return, Refund & Cancellation Policy
Last updated: August 2026
At Next Object, most of our products are made to order, and many products can be customized specifically for each customer.
We want you to be confident when ordering from us. This policy explains when cancellations, returns, replacements and refunds are available.
Nothing in this policy limits any rights or remedies available to you under applicable Indian consumer-protection laws.
1. Made-to-Order & Customized Products
Many Next Object products are manufactured specifically after an order is placed.
Customized products may include products personalized with:
- Name or studio name
- Logo
- Custom text
- Custom colors
- Custom configurations
- Custom dimensions
- Custom designs
Because these products are made specifically for you, change-of-mind returns may not be accepted once production has started.
However, customized or made-to-order products remain eligible for an appropriate remedy where the product is defective, damaged, incorrectly manufactured, materially different from what was ordered, or otherwise covered by applicable law.
2. Standard Products
For standard, non-customized products, return requests may be accepted where the product qualifies under our return conditions.
Products should be returned in unused and resalable condition where a change-of-mind return is applicable.
Certain products may have different return conditions, which will be clearly communicated on the relevant product page.
3. Defective or Incorrect Products
If your product has a manufacturing defect, is materially different from what you ordered, or does not conform to the specifications represented on our website, please contact us.
Depending on the circumstances, we may provide:
- A replacement
- Repair or correction
- A refund
- Another appropriate remedy
We will assess the issue and provide the appropriate resolution in accordance with applicable law.
4. Products Damaged During Delivery
If your order arrives damaged, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- Photographs of any visible shipping damage
- A short video, where useful
This information helps us investigate the issue and coordinate with the shipping carrier.
If the product is determined to have been damaged during transit, we will provide an appropriate resolution, which may include replacement or refund.
5. Compatibility
Our products are designed for the equipment and models specified on their respective product pages.
Before ordering, please verify that your equipment matches the listed compatibility information.
If you are unsure whether a particular battery, memory card, hard drive or other equipment will fit, please contact us before placing your order.
If you provide incorrect equipment information or measurements for a custom product, we may not be responsible for incompatibility resulting from those incorrect specifications.
However, this does not affect your rights where the product itself is defective or not as represented.
6. Custom Designs & Customer Approval
For custom products, we may request:
- Equipment model numbers
- Measurements
- Photographs
- Logo files
- Text
- Color preferences
- Other specifications
Where a design preview or specification confirmation is provided, please carefully check the details before approving production.
Once production has started, changes or cancellations may not be possible where the product has been specifically manufactured for you.
This does not affect your rights in relation to defective, incorrectly manufactured or otherwise non-conforming products.
7. Order Cancellation
You may contact us as soon as possible after placing an order if you wish to cancel it.
If production has not yet started, we will generally try to accommodate the cancellation.
For customized or made-to-order products, cancellation may not be possible once production or customization has begun.
Where cancellation is accepted, any applicable refund will be processed to the original payment method, subject to applicable law and the circumstances of the order.
We will not impose a cancellation charge contrary to applicable law.
8. Refunds
Where a refund is approved, we will process it through the applicable payment method.
The refund amount and treatment of shipping charges will depend on the reason for the refund and the circumstances of the order.
Where a refund is due because of a defect, incorrect product, or other issue attributable to Next Object, we will provide the appropriate remedy in accordance with applicable law.
Refund processing times may depend on the payment provider or bank after we initiate the refund.
9. Replacement & Exchange
Where appropriate, we may offer a replacement or exchange instead of a refund, particularly where the issue can be resolved by manufacturing the correct product.
For customized products, a replacement may need to be manufactured specifically for the customer and therefore may require additional production time.
10. Products Damaged or Modified After Delivery
We may not be responsible for damage caused after delivery through:
- Misuse
- Accidental damage
- Excessive force
- Unauthorized modification
- Improper installation or use
- Use outside the product's intended purpose
This does not affect any rights you may have where the underlying issue is a manufacturing defect or other non-conformity.
11. How to Request a Return, Replacement or Refund
Please contact us with:
Order Number:
Name:
Product:
Reason for Request:
Photos/Videos:
Please do not send a product back without receiving return instructions from us.
Once we receive your request, we will review the circumstances and provide the next steps.
12. Consumer Complaints & Grievance Redressal
If you have a complaint regarding your order, product, delivery, return or refund, please contact our customer support/grievance contact using the details provided on our website.
We will acknowledge consumer complaints within the applicable timeframe and endeavour to resolve them within the timeframe prescribed by applicable law.
Grievance Officer: Abhilash Reddy
Email: iamabhi2829@gmail.com
Phone: +91-9381592931
Address: Plot No 97, Road No 04, APSEB Colony, Omkaranagar, Hasthinapuram, Hyderabad, Telangana, India, 500079
Under the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer is required to acknowledge receipt of a consumer complaint within 48 hours and redress the complaint within one month from receipt.
13. Applicable Law
This policy is governed by the laws applicable in India.
Nothing in this policy is intended to exclude, restrict or waive any mandatory rights or remedies available to consumers under applicable Indian law.
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